Quality management is an important aspect of ensuring the smooth administration and delivery of services at a higher education institution. At UiTM Pahang, quality management has undergone several stages of development since the establishment of the campus and has continued to evolve in line with the needs and changes in the university’s management system.
During the early stage of UiTM Pahang’s establishment, quality management was placed under the responsibility of the Administration Division until the establishment of the Unit Pendidikan Berkualiti Menyeluruh on 15 November 1996. The establishment of this unit was among the initial steps towards strengthening the implementation of a quality culture in the management of UiTM Pahang.
Beginning in 2008, through Director’s Circular No. 1/2008 concerning the appointment of the InQKA Coordinator, the unit was renamed the Institute of Quality and Knowledge Advancement (InQKA), in line with the establishment of the Institute of Quality and Knowledge Advancement at UiTM Pahang, which was associated with InQKA at the Shah Alam Main Campus. This development reflected UiTM Pahang’s efforts to align quality management at the campus level with the university’s overall quality management system.
In line with the development of the campus and university, the functions of quality management were also expanded. The unit was entrusted with the implementation and monitoring of campus quality, covering various aspects such as teaching and learning, research, activities and services for campus personnel.
The implementation of a quality culture was further strengthened through various initiatives at UiTM level. In 1992, the Government of Malaysia introduced the New Remuneration System (SSB), one of whose objectives was to recognise staff contributions through the Excellent Service Award. In line with this development, the monitoring and recognition of quality also became part of the quality management functions. The unit was also involved in implementing quality activities such as Quality Improvement Groups (KMK), innovation and Quality Environment Practices (5S).
In an effort to strengthen management based on quality standards, UiTM implemented ISO 9001:2000 certification through an assessment by the Quality Standards and Audit Board (LPQA). UiTM Pahang also received this recognition when, on 2 December 2005, the campus achieved ISO 9001:2000 certification for the scope of Learning and Teaching.
Efforts to improve the quality management system continued over time. In 2008, UiTM Pahang subsequently achieved ISO 9001:2008 certification, marking the continuation of the campus’s commitment to implementing a quality-based management system and continuous improvement.
The history of the establishment and development of the UiTM Pahang Quality Management Unit reflects the institution’s journey in developing a systematic, quality-oriented and excellence-driven work culture. From quality management initially placed under the responsibility of the Administration Division, it developed into a dedicated function supporting the implementation and monitoring of quality at the campus level.
This journey forms part of the history of UiTM Pahang’s development in its efforts to ensure that service delivery, teaching and learning, and campus management are continuously improved to meet the needs of the university community and the aspirations of the institution.
Source:
- JUBLI PERAK UNIVERSITI TEKNOLOGI MARA PAHANG 1985-2010
Pengurusan kualiti merupakan salah satu aspek penting dalam memastikan kelancaran pentadbiran serta penyampaian perkhidmatan di sesebuah institusi pendidikan tinggi. Di UiTM Pahang, pengurusan kualiti telah melalui beberapa peringkat perkembangan sejak penubuhan kampus dan terus berkembang seiring dengan keperluan serta perubahan dalam sistem pengurusan universiti.
Pada peringkat awal penubuhan UiTM Pahang, pengurusan kualiti diletakkan di bawah tanggungjawab Bahagian Pentadbiran sehingga tertubuhnya Unit Pendidikan Berkualiti Menyeluruh pada 15 November 1996. Penubuhan unit ini menjadi antara langkah awal dalam memperkukuh pelaksanaan budaya kualiti dalam pengurusan UiTM Pahang.
Bermula tahun 2008, melalui Pekeliling Pengarah Bil. 1/2008 berkaitan pelantikan Koordinator InQKA, unit berkenaan telah ditukar kepada Institute of Quality and Knowledge Advancement (InQKA), selaras dengan penubuhan Institut Kualiti dan Pengembangan Ilmu UiTM Pahang yang berhubung dengan InQKA Kampus Induk Shah Alam. Perkembangan ini memperlihatkan usaha UiTM Pahang dalam menyelaraskan pengurusan kualiti di peringkat kampus dengan sistem pengurusan kualiti universiti secara keseluruhan.
Seiring dengan perkembangan kampus dan universiti, fungsi pengurusan kualiti turut diperluaskan. Unit ini diberikan tanggungjawab dalam pelaksanaan dan pemantauan kualiti kampus yang merangkumi pelbagai aspek seperti pengajaran dan pembelajaran, penyelidikan, aktiviti serta perkhidmatan warga kampus.
Pelaksanaan budaya kualiti turut diperkukuhkan melalui pelbagai inisiatif di peringkat UiTM. Pada tahun 1992, Kerajaan Malaysia telah memperkenalkan Sistem Saraan Baru (SSB) yang antara matlamatnya adalah untuk mengiktiraf sumbangan staf melalui Anugerah Khidmat Cemerlang. Seiring dengan perkembangan tersebut, tanggungjawab pemantauan serta pengiktirafan kualiti turut menjadi sebahagian daripada fungsi pengurusan kualiti. Unit ini juga terlibat dalam pelaksanaan aktiviti kualiti seperti Kumpulan Meningkatkan Mutu Kerja (KMK), inovasi dan Amalan Persekitaran Berkualiti (5S).
Dalam usaha memperkukuh pengurusan berasaskan standard kualiti, UiTM telah melaksanakan pensijilan ISO 9001:2000 melalui penilaian oleh Lembaga Piawaian Kualiti dan Audit (LPQA). UiTM Pahang turut menerima pengiktirafan tersebut apabila pada 2 Disember 2005, kampus ini mencapai pensijilan ISO 9001:2000 bagi skop Pembelajaran dan Pengajaran.
Usaha penambahbaikan sistem pengurusan kualiti diteruskan dari semasa ke semasa. Pada tahun 2008, UiTM Pahang seterusnya mencapai pensijilan ISO 9001:2008, menandakan kesinambungan komitmen kampus terhadap pelaksanaan sistem pengurusan yang berteraskan kualiti dan penambahbaikan berterusan.
Sejarah penubuhan dan perkembangan Unit Pengurusan Kualiti UiTM Pahang mencerminkan perjalanan institusi dalam membangunkan budaya kerja yang sistematik, berorientasikan kualiti dan berteraskan kecemerlangan. Daripada pengurusan kualiti yang pada awalnya diletakkan di bawah tanggungjawab Bahagian Pentadbiran, ia berkembang menjadi satu fungsi khusus yang menyokong pelaksanaan serta pemantauan kualiti di peringkat kampus.
Perjalanan ini menjadi sebahagian daripada sejarah perkembangan UiTM Pahang dalam usaha memastikan penyampaian perkhidmatan, pengajaran dan pembelajaran serta pengurusan kampus sentiasa ditambah baik demi memenuhi keperluan warga universiti dan aspirasi institusi.
Sumber :
- JUBLI PERAK UNIVERSITI TEKNOLOGI MARA PAHANG 1985-2010